Speed and coverage diminish over distance. An easy way to improve performance and ensure consistent coverage is to move portable devices closer to your Gateway.
Clear the Way
Place your Gateway or router off the floor, avoiding cramped spaces like cabinets, closets or drawers. Open spaces allow your WiFi signal to travel and expand for even better coverage.
Place your Gateway or router away from large household items and other electronic equipment that may block your WiFi signal and limit coverage.
Manually Restart Your Gateway
Unplug the power cable, wait a minute, then plug it back in. During this time, you won't be able to use your home network. If you have Xfinity Voice, you won't be able to make/receive calls, including emergency 911 calls, until your Gateway is back online.
Relocate Your Gateway
Your WiFi expands out from your Gateway in all directions so be sure you're using the most centrally-located cable outlet to maximize coverage.
Try Our Internet Troubleshooting Tool
If you’ve tried all of our WiFi tips, it might be your home’s connection that’s causing the issue. Use our Internet Troubleshooting Tool to scan your system and check for service problems.